How we use your information

Draft wording. The care home must replace this with its own privacy notice before the portal is used with real residents.

Oakfield House Care Home uses this portal to collect the information it needs to admit a new resident: personal details, next of kin contacts, funding and billing details, lifestyle preferences, the resident agreement, and any supporting documents you choose to upload (for example evidence of a Lasting Power of Attorney).

What we collect and why

We collect only what is needed to provide care and to set up the contract and payments.

Who can see it

The care home's admissions team, and the family members the care home has invited to this admission. Nobody else.

Keeping it safe

Information is encrypted when it is sent and when it is stored. Every change, signature and download is recorded.

Your rights

You can ask the care home for a copy of the information held, to correct it, or to delete it where the law allows. Contact the care home directly.